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Frequently Asked Questions

How much botanicals is in a tablet?  How many tablets are in a bag?

Each of our tablets is approximately .3 grams or 300 milligrams of pure botanicals with no fillers or additives. That means a 75 gram bag will have approximately 250 tablets. Unlike other vendors and their capsules, you get 75 grams of pure botanicals. Other vendors will include the weight of their capsules in the total weight of what they sell giving you less botanical per capsule.  At ETHA, when we say there is 75 grams per bag, you are going to get at least 75 grams of 100% pure botanicals.

 

How do I create an account to purchase?

Before you can purchase, you will need to create an ETHA account.  To create an account, click on the ‘person’ icon at the top right of any ETHA page.  If you do not create an account before checking out, a screen will appear asking you to login to finish the checkout process.  There will be a link at the bottom left of the login screen to create an account.  Click on the link, follow the instructions to create your profile, and complete the checkout process.

 

Will I be notified of my order and shipping status?

Yes, we will provide regular updates on the status of your order and shipping.  We will email you when your order is placed, when it gets processed, and when it ships.  If your shipping comes with a tracking number, we will also email that to you.  We can also send you updates through SMS (text) if you choose.  If all of these updates are not enough, you can always reach out to our helpful Support team at support@ethalivefully.com for an update.

 

What are the payment options?

There are three ways to pay:

1. Credit Card
We accept Visa and MasterCard.  Make sure you input your correct account/card number, expiration date (MM/YY) and security code/CVC (back of your card).   Keep in mind that your billing address on your credit card has to match your mailing address.  This is part of the merchant processor’s security steps.

2. eCheck with Green Money
Pay with a checking account through our partnership with Green Money, one of the oldest accredited eCheck providers. Add in your checking account number and your bank’s routing number. You can get your routing and checking account number on your check (bottom left starting with routing number followed by your checking account number) or through your online account.  Make sure you have sufficient funds in your account or else your order will be cancelled.  If this occurs, Green Money may mark your account as fraudulent and decline future orders.

3. Manual Payment
Once your order is complete, you can send in payment through a physical check or call our helpful customer service team to help you pay by credit card.

  • Email Check Images – Complete a check (include your order number), take photos of the front and back of the check, and email the images to pay@ethalivefully.com. Note: Make sure your check is on a dark background and all four corners are visible in the photos.
  • Mail a Check – Complete a physical check (include your order number) and mail to:

ETHA Natural Botanicals
Attn: Accounting
PO Box 819
Lemon Grove, CA 91946

 

Are there any discounts?

Yes!  Sign up for our email newsletter where we regularly provide our customers with discounts and special offers. We also have a free loyalty program where you earn points that can be applied for discounts.  We also suggest you follow us on Facebook and Instagram where we post about discounts and offers.  Note: When we offer a discount, it will be with a discount code.  To use a discount code, add the products you want to your cart and press the checkout button.  At the next screen, there will be a spot to add in your discount code.  Once you have submitted your valid discount code, you should see a change in your total cart cost.  You cannot stack or use multiple discount codes.  Only one code per order.

How does the money-back guarantee work?

In our quest to empower people to take control of their pain management, we want you to try our ETHA products risk-free.  That is why we have a 30-day ‘Money Back Guarantee’.  You can test out ETHA products and see if they work for you.  If they do not, we will refund your money.  Due to inevitable fraudulent activity, we have clear guidelines when it comes to our ‘money-back guarantee.’  Please review the policy for details – learn more.

 

If you have any questions or would like to share feedback, please email us at support@ethalivefully.com or call us at 800-862-0341 (M-F 10am-5pm PST)

 

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