Shipping Policy: Get your ETHA Products

Shipping Policy

ETHA utilizes the United States Postal Service (USPS) and UPS for shipping.  When you place an order, you will be given your USPS and UPS shipping options.    

USPS:

  • Economy = USPS First-Class Shipping = Typically 5-8 Days (No Tracking)
  • Standard = USPS Ground Advantage = Typically 2-5 Days
  • Express = USPS Priority Mail = Typically 2-4 Days
  • Express = USPS Priority Express = 1-2 Days

UPS:

  • UPS Ground = Typically 1-5 Days
  • UPS 2rd-Day Air = Typically 1-3 Days
  • UPS Next Day Air = Typically 1-2 Days
  • UPS Worldwide Express = Typically 1-3 Days (mornings)
  • UPS Worldwide Saver = Typically 1-4 Days (afternoons)

Once an order has been submitted, we typically ship within 24 hours. We do not ship orders over the weekend. 

ETHA guarantees we will ship your order with the shipping method you select.  We do NOT guarantee that your order will arrive in the estimated time frame.  We do not have control over USPS or UPS shipping or how they process shipments.  If you have issues, please contact your local USPS or UPS location. Our helpful ETHA Support team can also assist – support@ethanaturals.com.

 

Free Shipping*

Orders over $150 are eligible for FREE USPS Priority Shipping. Orders over $200 are additionally eligible for FREE UPS 2-Day Air Shipping. Customers will be given the options to select the eligible free shipping when meeting the order value criteria. Customers are required to select the free shipping option in order to redeem.

*Excludes ReFresh Brewed Kratom Drink and Live Kratom Plants

 

Free Sample Starter Bundle Shipping:

To keep cost down, standard shipping for Starter Bundles is by USPS First-Class. Keep in mind that there is no tracking with USPS First-Class. It can also take a bit longer for your Starter Bundle to arrive. If you want faster shipping with tracking, please select USPS Ground Advantage, USPS Priority, or UPS.

 

Shipping Restrictions:

ETHA Natural Botanicals ships throughout the world excluding the following locations:

– US States: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin

– US Cities and Counties: San Diego, Oceanside and Newport Beach, CA; Denver, CO; Alton and Jerseyville, IL; Union County and Columbus, MS; and Sarasota County, Florida.

– Countries: Australia, Denmark, Finland, Lithuania, Malaysia, Myanmar, Poland, Romania, Sweden, Thailand, New Zealand, and Vietnam

We do not ship partial orders. If an item is back-ordered and you wish to receive a partial shipment, please contact our customer service at support@ethanaturals.com.

If an order is returned due to incorrect, missing address information, or any issues shipping fees are non-refundable.  However, if an order is not delivered by UPS or USPS, ETHA will reship another order only after working with the customer to determine a way to ensure the order will arrive.  And, if an order has been confirmed as delivered, ETHA is not responsible for the shipment.

ETHA reserves the right to reject any order if fraudulent activity is suspected and, in that case, ETHA’s sole responsibility is to credit any payments received. If you have any questions, please contact our customer service department at support@ethanaturals.com.

ETHA LAB TESTING

SHARING KNOWLEDGE

“One of our core values is open and objective communication. That is why ETHA publishes lab test results on every package we sell. We also share research that comes out of ETHA Labs and our greenhouses. By supporting scientific progress, we hope people have the information to better manage their health and wellness.”

Co-Founder, Alexander Karp

LAB RESULT LOOKUP

ETHA LABS

The ETHA team has over 40+ years of R&D experience with Fortune 50 companies. Likewise, we have been extensively researching and testing botanicals such as kratom and continue to improve and build on our strategies, processes and techniques. Our R&D team never stops pushing itself and will continue to lead the industry in open and objective communication.  As a result, we only provide you with 100% validated products. We guarantee kratom purity, origin, process and production of the highest standards. Our team works harder and smarter so you can have the peace of mind you need to LIVE FULLY!

360 TESTING

At ETHA Labs, we use well-established laboratory procedures to test our botanicals in-house. We also partner with universities like Oregon State University and 3rd-party, independent laboratories to provide confidence and transparency in our botanical analysis. Our labs specialize in botanical analysis and help us to identify kratom alkaloids, adulterants, and heavy metals to ensure your ETHA products are safe and effective.

While companies claim lab testing, no one does it like ETHA. We go the extra mile by testing in-house, through universities, and independent labs. This is how we gain a 360-degree view of our plants and products.

ETHA LIVE PLANTS

GROWING KNOWLEDGE

We understand the importance of horticulture as it sheds light on a plant's medicinal potential. That's why we grow our own botanicals like Kratom. Plant morphology can vary tremendously. It is based on environmental factors such as: soil conditions, amount of sunlight, frequency of available water, natural fertilization, pollution levels, and even what is living within the plant.  Any human contact and interaction with the plant will also impact the plant.

Additional factors, such as how it is harvested, processed, where it is stored, and how long it sits on shelves are also important to consider. These factors can impact how the plant develops, matures, and reproduces. Understanding what happens at the molecular level to the bio-active alkaloids is also important. 

These differences can be very subtle and even invisible to the eye. Nevertheless, these factors can be extremely important to the effectiveness and safety of your botanical products.

LEARN MORE