ETHA utilizes the United States Postal Service (USPS) and UPS for shipping. When you place an order, you will be given your USPS and UPS shipping options.
- USPS First-Class = Typically 1-5 Days
- USPS Priority = Typically 1-3 Days
- USPS Priority Express = Typically 1-2 Days
- UPS Ground = Typically 1-5 Days
- UPS 2rd-Day Air = Typically 1-3 Days
- UPS Next Day Air = Typically 1-2 Days
- UPS Worldwide Express = Typically 1-3 Days (mornings)
- UPS Worldwide Saver = Typically 1-4 Days (afternoons)
Once an order has been submitted, we typically ship within 24 hours. We do not ship orders over the weekend.
ETHA guarantees we will ship your order with the shipping method you select. We do NOT guarantee that your order will arrive in the estimated time frame. We do not have control over USPS or UPS shipping or how they process shipments. If you have issues, please contact your local USPS or UPS location. Our helpful ETHA Support team can also assist – firstname.lastname@example.org.
ETHA periodically offers free shipping through discount codes, special offers, and bundles. For all instances of free shipping, ETHA will send out orders through USPS First-Class shipping unless otherwise stated.
ETHA Natural Botanicals ships throughout the world excluding the following locations:
– US States: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin
– US Cities and Counties: San Diego and Oceanside, CA; Alton and Jerseyville, IL; Union County and Columbus, MS; Sarasota County, Florida; Concordia, Rapides, Ascension, Livingston, and St. Tammany, LA
– Countries: Australia, Denmark, Finland, France Lithuania, Malaysia, Myanmar, Poland, Romania, Sweden, Thailand, United Kingdom, and Vietnam
If an order is returned due to incorrect, missing address information, or any issues shipping fees are non-refundable. However, if an order is not delivered by UPS or USPS, ETHA will reship another order only after working with the customer to determine a way to ensure the order will arrive. And, if an order has been confirmed as delivered, ETHA is not responsible for the shipment.
ETHA reserves the right to reject any order if fraudulent activity is suspected and, in that case, ETHA’s sole responsibility is to credit any payments received. If you have any questions, please contact our customer service department at email@example.com.